Frequently Asked Questions
How do you say DohJe?
It's pronounced “ doe-jay”. It's a phonetic spelling for “thank-you” in Cantonese.
What is DohJe?
DohJe is a website that is accessible on any desktop, tablet or phone for patients and their families to express their gratitude, for caregivers to support one another, and for supervisors to recognize their staff. This is not the obligatory “thank you”; this is the deep-rooted-hard-to-explain kind of gratitude. This is the feeling in your chest when you know that you could not have made it through without that person’s dedication to your care.
How do patients share their gratitude?
Sending a DohJe note is very simple. Go to www.dohje.com, type in the name of the facility, select the staff member you'd like to thank, choose a pre-written message or write your own, then click “Send DohJe note”.
How do colleagues and supervisors use DohJe to share their gratitude?
Staff can quickly sign in to a secure account to thank their colleagues and respond to DohJe notes. On the Administrator’s dashboard, Supervisors can recognize colleagues and print notes.
How long does it take to implement DohJe?
Facilities can be on-boarded with DohJe in a matter of hours. Contact us to discuss integration with HR systems.
What happens if someone shares a negative comment?
The “NOT GRATITUDE” button is available for each staff member and redirects any negative messages to a designated administrator via email.
What about privacy?
The content of each DohJe note is private unless the sender selects the “Inspire Others” checkbox. Both the sender’s and the receiver’s email remain private. Only first name and last initial is displayed for staff members, except Doctors.
Has DohJe considered HIPAA?
Yes. Patients can share whatever they choose, but since there is no identity authentication, staff are required to respond in a HIPAA-compliant manner. DohJe makes this easy with pre-written caregiver responses.
What is the cost to use DohJe?
DohJe is and always will be free for patients and healthcare workers. Facilities pay a monthly subscription for the DohJe recognition tool based on the organization’s size.
Why do organizations pay for DohJe?
DohJe is a cost-effective way to raise staff morale, lower costs due to attrition and absenteeism, and increase patient satisfaction.
Read a case study: Case Study: Delta County Memorial Hospital
What’s the value of time savings to managers who no longer need to hassle with paper cards?
DohJe replaces time consuming and antiquated paper systems that rarely provide feedback to the appropriate person, or contribute to an increase in morale.
How do administrators and managers obtain gratitude results data and patient stories?
Weekly metrics emails are sent out to designated leaders. Department managers have access to real-time data and patient stories via their dashboard.
How is DohJe different from other recognitions systems?
DohJe is all about pure, genuine gratitude. It was built from the ground up to meet the needs of busy healthcare workers who do not sit in front of computers all day. DohJe requires no training, it's that easy.
Is DohJe just for doctors or nurses?
DohJe is for everyone. Sometimes the friendly people who bring a meal or clean the trash bins can make a patient’s experience so much better.
Where can I learn more about the science of gratitude?
Learn more at: Greater Good Science Center